Frequently Asked Questions

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Privacy Policy for Faraj Enterprise LLC
Last Updated: May 14, 2025

At Faraj Enterprise LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you interact with our retail services, including mobile, PC, and tablet diagnostic and repair services, authorized insurance repair center, and prepaid service connections. This policy applies to our website (www.farajenterprise.com) and in-store interactions at our location in Montclair, New Jersey.

1. Information We Collect

We collect the following personal information from our customers:

· Customer Information: Name, email address, and phone number.

· Analytics Data: Information about your interactions with our website, collected via Google Analytics (e.g., IP address, browser type, pages visited, and time spent on the site).

Note: We do not serve customers under 18 years of age without a parent or guardian. Any data collected from minors is provided by their guardian.

2. How We Collect Information

We collect personal information through:

· Our POS Cloud Software: When you provide your name, email address, and phone number during in-store transactions or online purchases.

· Google Analytics: Automatically collects data about your website usage through cookies and similar tracking technologies.

· Website Forms: When you submit information via the “Contact Us” tab on www.farajenterprise.com.

3. Purpose of Data Collection

We collect and use your personal information for the following purposes:

· To provide and manage our repair and diagnostic services.

· To process payments for services and prepaid connections.

· To communicate with you about your service requests, appointments, or inquiries.

· To improve our website and services through analytics (via Google Analytics).

· To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with the following trusted third parties to provide our services:

· Shopify POS: To process transactions and manage customer data securely in the cloud.

· First Data: To process credit card payments securely using encrypted platforms.

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

We may also disclose your information:

· To comply with legal obligations, such as responding to subpoenas or court orders.

· To protect our rights, property, or safety, or that of our customers or others.

5. Data Storage and Security

· Where We Store Data: Your information is stored on Shopify’s secure cloud servers and First Data’s encrypted payment processing platform.

· How Long We Keep Data: We retain your personal information for as long as permitted by applicable law or as necessary to provide our services, comply with legal obligations, resolve disputes, or fulfill warranty purposes. We may also keep customer data for warranty purposes to support repair or service claims, typically for a 90-day warranty period on most services. For details, our warranty policy is available in-store and on our website.

· Security Measures: We implement industry-standard security measures, including encryption, access controls, passwords, and PIN locks, to protect your data from unauthorized access, use, or disclosure.

6. Your Rights

As a customer, you have the following rights regarding your personal information:

· Access: Request a copy of the personal data we hold about you.

· Correction: Request corrections to inaccurate or incomplete data.

· Deletion: Request deletion of your personal data.

· Opt-Out: Opt out of data collection and processing, including marketing communications.

To exercise these rights, contact us at:

· Email: Farajenterprise100@gmail.com

· Phone: (973) 484-2909

· Website: www.farajenterprise.com (via the “Contact Us” tab)

We will respond to your request within the timeframes required by applicable law.

7. Geographic and Legal Considerations

Our customers are primarily located in New Jersey and the eastern United States. We comply with applicable U.S. privacy laws, including the New Jersey Consumer Privacy Act, and take steps to protect your data in accordance with these regulations.

8. Cookies and Tracking Technologies

Our website uses Google Analytics, which employs cookies to collect anonymous data about your browsing behavior. This helps us understand how visitors use our site and improve our services. You can manage cookie preferences through your browser settings or opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On.

9. Marketing and Communications

We use Google Ads, Yelp, and other free social media platforms to advertise our services. We may use your contact information to send you service-related communications. You can opt out of marketing communications at any time by:

· Clicking the “unsubscribe” link in our emails.

· Contacting us at farajenterprise100@gmail.com, (973) 484-2909, or through the “Contact Us” tab on our website.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., Shopify, Google, or social media platforms). We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website (www.farajenterprise.com) or by emailing you at the address you provided. The “Last Updated” date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

· Email: farajenterprise100@gmail.com

· Phone: (973) 484-2909

· Address: 346 Bloomfield Ave, Montclair, NJ 07042

Website: www.farajenterprise.com (via the “Contact Us” tab)